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FAQs

KIDSIZING™

What is KidSizing™?

KidSizing™ is exclusive to KidsShoes.com and is a patented, unique and proprietary measuring system that allows you to measure your kid’s foot via iPad App or print out. Once we have your kid's size then KidsShoes.com recommends the corresponding size for your kid to ensure the best fit across all of our brands and styles.

Can I shop without sizing my kid?

Of course! You can always shop our manufacturer sizing without obtaining your KidSizing™, however, even though you might "think" you know your kid's foot size, we all know that their feet continually grow and manufacturer sizing is never the same across brands and sometimes styles. If you do not have an account with KidsShoes.com, then you will not be able to take advantage of our patented sizing system or exclusive offers.

What if my child is in-between sizes? 

If you have used our exclusive KidSizing™ system, then we recommend the best size that will fit your kid’s foot. If you are measuring your kid’s foot on the KidSizing™ print out and you are unsure of their size because they are in-between KidSizes, then please choose the next letter on the chart to enter into your profile.

I’ve sized my kid, now what? 

If you’ve used our exclusive KidSizing™ iPad App then once you’ve confirmed your kid's size our patent pending sizing system has already updated your profile and you’re ready to shop with the recommended sizing that best fits your kid. If you have sized your kid using the Print out, then please make sure to enter the corresponding sizing letter into your profile so that you are ready to shop.

How do I know when its time to size my kid again?

No worries, we’ve got you covered, that is our job!  We will send you an email notification when its time to re-size your kid. However, you can always re-size your kid anytime.

What are the instructions to size my kid?

In order to size your kid the correct way, please visit our instructional video here. Please remember to put your kid's heel at the corner of the actual iPad (the real corner, not the corner of the touchable part. If you are using the print out, make sure you check the print out scale by ensuring that your credit card fits in the box on the bottom left and you can still see the outline. Also make sure your kid's heel is at the EDGE of the paper.

What is KidSizeUp™?

KidSizeUp™ is exclusive to KidsShoes.com. We realize that, right now, you may want to purchase the same color and style in the next larger size for your kid. This will ensure that when they grow out of their favorite shoes, you have the next size waiting for them. Therefore, we’ve created a special and fast way to do this without you having to go back to the cart again. Just click KidSizeUp™ and the next size will automatically be added to your cart. As a bonus, you will receive $10 KidDollars™ instantly towards the purchase!

Please note: You must keep both pairs of shoes purchased in order to keep the KidSizeUpKidDollars™. If you choose to return one of the pairs of shoes, your credit card will be charged the full retail price for the first pair of shoes.

KIDDOLLARS™

What are KidDollars™ ?

KidDollars™ are a form of KidsShoes.com member currency. Being a member of KidsShoes.com allows you to take advantage of special offers and receive KidDollars™  in your account's profile to use on our site at anytime. Please note KidDollars are only applicable on full price items.

How do I obtain KidDollars™ ?

It’s easy. Just sign up and fill out the profile questions and size your kid today. Make sure to sign up for our exclusive email newsletter to take advantage of extra ways to receive KidDollars™.

Do my KidDollars™ expire?

No, your KidDollars™  never expire. 

PROFILE

How do I set up my kid's profile?

Visit the account page.

Can I add multiple kids to my profile account?

You can add up to 5 kids in your account. Make sure to sign up to receive notifications about when its time to size your kid again!  

ORDERS

Can I make changes or cancel my online order after its been placed?

Unfortunately, once an order has been processed we cannot make any changes to the order.  All orders ship within 1 business day. For changes, we ask that you please wait until the order arrives and follow the normal return procedure.

When will my order ship?

All in stock orders ship the next business day if they are placed after 1:45pm EST. Orders placed before 1:45pm EST will ship out the same day. All orders ship via trackable freight carrier like (Fedex, UPS, USPS) and arrive between 3-5 business days. If upgraded shipping was selected you will receive your order either next business day or the 2nd business day from placing your order. Your order must be received by 1:45pm EST to be eligible to have your order ship out that day. If your order is placed after 1:45pm EST then your order will ship out of our warehouse the next business day.

How can I track my order status?

You will receive a tracking number when your item ships from the KidsShoes.com warehouse. In addition, you can check the status of your order at anytime if you have an account with us, please go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment. 

BILLING & SHIPPING

What forms of payment does KidsShoes.com accept?

KidsShoes.com accepts American Express, Visa, MasterCard, Discover PayPal.

What shipping options are available in the continental USA?

All orders in the continental USA ship via trackable carrier such as (Fedex, UPS, USPS) unless Two Day or Next Day shipping options were chosen at checkout for an additional fee.

SHIPPING OPTIONS WITHIN THE UNITED STATES

Shipping Method Delivery Time Order Total Shipping Charge
Standard 3-7 business days All Orders Over $30 FREE
Standard 3-7 business days All Orders $30 or under $4.95
Two Day 2 business days - $20
Next Day 1 business day - $30

 

Must place order by 1:45pm EST to ship out the same day, otherwise orders will ship out next business day.
KidsShoes does not ship on Major Holidays.

What are the shipping fees?

Shipping within the continental USA is free over $30.
Express shipping options are available only in the continental USA for the following:

  1. Overnight Shipping: $30 dollars per order
  2. Two Day Shipping: $20 dollars per order 

PLEASE NOTE: ALL expedited shipping orders must be placed by 1:45pm EST. See Shipping Policy.

When will my order ship?

Your order must be received by 1:45pm EST to be eligible for upgraded shipping. If your order is placed after 1:45pm EST then your order will ship out of our warehouse the next business morning.

Can I ship an order to a P.O. box?

Unfortunately, we cannot ship to P.O. Boxes. We require a street address for delivery.

Can I ship an order to a foreign country?

At this time we do not offer shipping outside of the United States.

Can I ship an order to multiple addresses?

All orders require one shipping address and we cannot offer split shipments at this time.

RETURNS

For GMA customers returns:

Returns are allowed within 30 days of your GMA purchase and must be returned in original and unworn condition with all labels attached.

Please note the customer is responsible for return shipping fees to the address provided below. Please make sure to keep a record of your tracking number.

When returning please ensure you send back your original packing slip along with your return. If you no longer have the packing slip, please insert a piece of paper with your full name and order number.

 Please note you will receive a full refund for your product, minus the $4.95 shipping fee.

 If you would like to exchange for a different size please contact help@kidsshoes.com with your original order number in the email subject.  

 Please address your returns to:

ATTN KIDSSHOES RETURNS DEPT.

400-450 WESTMONT DRIVE

SAN PEDRO, CA 90731

What is KidsShoes.com’s Return Policy? Do you offer exchanges?

KidsShoes.com offers free shipping for orders over $30 and free returns. We want your shopping experience to be as convenient as possible. We will allow returns of unworn merchandise within 30 days of receipt of your order. Please log into your account, under Order 'View Order' then click 'Return Request' next to the item you wish to return. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us. Returns will be refunded in the original method of payment. Do not send items back through other means of shipping or we will not be able to process your return. The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is in new and unworn condition.

For any items purchased for 30 dollars or less, customers will be charged $4.95 for shipping. For items returned that incurred a shipping fee, the shipping fee will not be credited back and will not be refunded.

Exchanges

Unfortunately, we are unable to offer exchanges on KidsShoes.com Our products are in high demand and we cannot guarantee we will have the requested size in stock by the time we receive your exchange. Therefore, please place a new order and log into your account to return the item you no longer want. The refund will be issued as soon as we receive the merchandise back to our warehouse.

How do I get a return shipping label?

Please log into your account, under Order 'View Order' then click 'Return Request' next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid United States Postal Service return shipping label to use to ship the item(s) back to us.

What is the turnaround time for returns?

The turnaround time to receive your credit is 1-2 weeks from the time you ship your item back to our warehouse. When your item is received your refund will be issued as long as the item(s) is new and unworn condition.

Can I exchange an item for another size, style or color?

Unfortunately, we only offer returns because due to our products being in such high demand we cannot guarantee the size/style/color you are requesting will be in stock if we wait to receive your order back to our warehouse. Therefore, we recommend that you please return your item and place a new order for the size/color you would like to receive. Once we receive your original order back at our warehouse we will refund your credit card the full amount as long as the merchandise is in new and unworn condition.

What is KidsShoes.com’s policy on damaged/defective items?

We stand behind all of our footwear. If you happen to receive a damaged or defective items, please notify us immediately via email or call 516-847-4637.

How do I return an item I received as a gift?

All items must be returned by the purchaser. They will receive the credit on their credit card used to purchase the item.

Privacy & Safety

Is it safe to use my credit card on KidsShoes.com?

Yes, shopping at KidsShoes.com is safe.

Why is KidsShoes.com a safe website to shop on?

KidsShoes.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology.

What is your Privacy Policy?

Please visit our privacy policy here.

Contact Us Information

Email: help@KidsShoes.com
Phone: 516-847-4637
Hours of Operation: 24/7 availability. We are here to help answer any questions you may have.

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